Fall 1999 Quantitative Methods Colloquia on E-Commerce
¾ All are welcome! ¾






Friday 10/1/99: Dr. Rolf Wigand, Professor and Director, Center for Digital Commerce, School of Information Studies, Syracuse University, "Electronic Commerce: Expanding Markets and Corporate Boundaries"

Friday 10/29/99: Mr. Matt J. Henretta, Consultant, Andersen Consulting, Supply Chain Practice; Sales & Operations Planning, Hartford, CT, "Supply Chain Management and E-Commerce: An Industry Perspective"

Friday, 10/1/99, 3:00-4:30, room 117 in the School of Management: Dr. Rolf Wigand, Professor and Director, Center for Digital Commerce, School of Information Studies, Syracuse University, "Electronic Commerce: Expanding Markets and Corporate Boundaries"

Summary: Fading boundaries and ever-increasing linkages among firms are driven by information technology's ability to produce even cheaper unit costs of coordination and firms are implementing new types of electronic linkages to relate to each other. The resulting new organizational forms indicate an ongoing transformation of value chains and market hierarchies due to technological change, resulting more and more in disintermediation of traditional linkages, processes and hierarchies. Often subsequent re-intermediation occurs, but frequently the stakeholders are different players altogether.

Today, about 20,000 firms still join the Internet monthly in the United States alone. Many firms have no choice but to join these developments as their customers and suppliers simply expect their participation in electronic commerce (EC). The term liquid marketing suggests itself as an appropriate metaphor, denoting the disintermediated, frictionless, personalized, individually accessible, customer-centric, immediate, cooperative, dynamic, rapid, fluid, computer to computer, online and interactive nature of this new form of customer relationship.

The appeal, apparent practicality and strategic potential of such universal connectivity and access is driving firms to the Internet. It is now clear that all this focused interest, current developments and perceived importance by business and industry has resulted in the unrelenting recognition that by the year 2000 the Internet is the universal dial tone (or better, web tone) for conducting business. General Electronic, e.g., announced two years ago that in the year 2000 it will conduct all of its purchasing business, i.e. $25 billion annually, entirely via the WWW. Current GE suppliers unprepared to participate electronically in this fashion will be left in the cold. The aim of all these efforts is to conduct business electronically with millions of small and medium-sized firms and with millions of customers. The WWW has become a viable part of firms' long-range strategic plans. The Internet phenomenon is indeed a paradigm shift governing both business and information systems.

Rolf T. Wigand is a professor within the School of Information Studies and Director of the Center for Digital Commerce at Syracuse University. He is an internationally known researcher, consultant and speaker on electronic commerce and electronic markets, information management, and the strategic deployment of information and communication technology. His research interests lie at the intersection of information and communication business issues, the role of newer information technologies and their strategic alignment within business and industry.

Wigand has taught on the faculty of Arizona State University, Michigan State University, Universidad Iberoamericana, Mexico City; and the University of Munich. Some of his research has been supported by the National Science Foundation, the Volkswagen Foundation, the International Social Science Council, Rome Laboratory, and other funding agencies. He has consulted for IBM, ALCATEL, Corning, Siemens AG, MITI-Japan, Rockwell International, AT&T, Honeywell, U-HAUL International, Equitable General Insurance Company, Motorola, Anderson Clayton, Ford World Headquarters, Chase Manhattan Bank, Herman Miller, Banco Nacional de México, and others.

He holds several editorial positions with such journals as Electronic Markets, Communications of the Association of Information Systems, Journal of Internet Banking and Commerce, The Information Society, Technology Studies, Telecommunications Policy, Journal of Technology Transfer, Communications: European Journal of Communication Research, Journal of Communication and Transnational Data and Communications Report. He is an editorial board and review member of almost 30 academic and professional journals, book series and yearbooks. Wigand is the author of three books and over 100 articles, book chapters, and monographs. His most recent book (with co-authors) is Information Organization and Management: Expanding Markets and Corporate Boundaries (Wiley, 1997). He has his Ph.D. from Michigan State University in Organizational Communication and was elected to the Honor Society of Phi Kappa Phi.

Friday, 10/29/99, 3:00-4:30, room 001 in the School of Management: Mr. Matt J. Henretta, Consultant, Andersen Consulting, Supply Chain Practice; Sales & Operations Planning, Hartford, CT, "Supply Chain Management and E-Commerce: An Industry Perspective."  (PowerPoint overheads - 1.1 meg; profiles of the e-commerce strategies of 20 companies - 1.7 meg)

Summary: Global Challenges to Manufacturing is one of the largest issues facing business today.  Successful strategies must focus on the global marketplace as well as the continually evolving dynamic markets & technologies that have raised the issues of sustainability of competitive advantage.  There are many challenges which are common across all industries and others which are unique to specific industries.  We will discuss the strategies and approaches applied by innovative companies to remain agile and to capitalize on the ever changing marketplace.

To respond effectively, organizations will need broad and deep expertise -- expertise of the eEconomic landscape, and how to successfully align people, business processes and technology with strategic intent to create a compelling enterprise-wide vision for an eEconomy future.  The eEconomy demands that organizations re-evaluate their entire business model, which will require the ability to execute a complex global change program at scale.  Andersen Consulting is convinced that the eEconomy involves serious threats, is about the entire business, involves what customers ideally want and it's not just important..... it's very urgent.

Matt Henretta is a third year consultant at Andersen Consulting who has been specializing in the Supply Chain Practice for the past year.  His focus in the Supply Chain Practice has been in the area of Sales and Operations Planning.  Prior to working at Andersen Consulting, Matt attended Syracuse University and graduated in 1996.  He has maintained close relations with Syracuse University as the Andersen Consulting Recruiting Champion for Syracuse and as an alumni
representative for the Connecticut area.